Customers now communicate with brands on social media and prefer it over traditional channels like phone and emails.
New technologies like chatbots have opened doors to faster customer service solutions. Chatbots can be useful in many aspects of the customer experience, including providing customer service, presenting product recommendations and engaging customers through targeted marketing campaigns.
Below are the few Facebook Messenger statistics and facts to prove why Facebook Chatbots are the future:
Number of people on Facebook Messenger:
*1.3 billion people are using Facebook Messenger and these numbers are increasing every day. With the backing of these numbers, it is clear that messenger as a platform cannot be ignored. Chatbots help in making customer experience better and faster on Facebook Messenger.
Number of businesses on Facebook Messenger:
*60 million businesses use Facebook Messenger to cater to the requirements of their customers. Numbers indicate that businesses are taking Facebook Messengers seriously and are not leaving any stones unturned to provide best services to their customers.
Number of interactions on Facebook Messenger:
*2 billion messages are the average number of messages sent monthly between users and businesses on Facebook Messenger. It shows that both customers and businesses trust Facebook Messenger for customer service solutions. Facebook Chatbots help in making customers’ experiences seamless.
Number of pages using Facebook Messenger:
Nearly *20 million pages use Facebook Messenger to interact with their customers. Chatbots can help these brands in making their customer experience remarkable by providing real time solutions.
Number of Facebook Messenger Chatbot developers:
*100,000 developers are the number of Facebook Messenger chatbot developers. This number shows that people are taking chatbots seriously and have learned the skill to develop the personalized and user -friendly chatbots for the brands.
Bots will be around for a long time not only because they are useful and create a monetary value, but also because they will become a fact of our online lives.
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