There are about 3.9 billion internet users in the whole world!
Just lie back and think the amount of weight and pressure that your brand is carrying on its shoulder while thousands are going this digital tribe!
The world has moved to settle on social media and other digital platforms while existence in real life has become just a mere case of survival.
While brands have leveraged vastly on this modern age trend, they also have a lot at stake since people possess a free power of destruction and creation, right in their hands which they can impose through a 6-inch screen.
In wake of this hour, having your personal guards, saving your brand from the wrath of angry customers as well as cons of fraudsters is vital. This is where online reputation management comes into picture.
Well, it won’t be right to call these guys as your PR personals, but they surely ensure that your brand image stays intact in front of the world, while the faith of your customer base still stays unshaken and unharmed.
This eventually works as a great business retention as well as at times, business generation points. But there is much to ORM than this and today, we are going to emphasize on the 4 best benefits of taking ORM service. So, scroll down and read on!
Rumors are kept at bay
It may sound really gross but spreading negative rumors about a brand is one type of black-marketing technique which is generally done by competitor brands. Not just marketing, there are times when personal opinions or one-time experience also give birth to rumors.
Such baseless pieces of information are generally intercepted by the market at inhuman speed and spreads across in all directions without any boundary. These rumors have total potential to entirely break a well established brand and mix it with the bare dust of the very Earth.
Keeping such rumors at bay is the basic job of Online Reputation Management. In fact, when we at Locobuzz at Locobuzz take up the job of ORM, we utilize our own tools to track down such negative rumors as well as their sources to eradicate it from its root and ensure that our client brands’ image isn’t affected by it.
Well, you and I, both know that people love to hear more of bad than good. Thus, keeping a track of such rumors and providing an instant comeback from the brand’s side is what ORM excels at. This keeps the brand image intact and doesn’t shake the brand’s stand in the market.
Market credibility stays unharmed
It takes years to build a brand but just few minutes to break it completely and it happens when the pillars of any brand’s market credibility starts to develop cracks.
So, ensuring that no pillar is affected by anything in the market is the ORM department’s job! Marketing credibility is actually determined by how your brand is perceived by people.
This perception can be influenced negatively in many ways but if your ORM department is active then they will ensure that no negative sentiment in the market creates as issue to your brand and all negative comments as well as remarks are either nullified owing to their baseless nature or are addressed in a manner such that your brand credibility stays intact.
There have been many cases wherein huge brands were about to lose their market credibility due to faulty products rolls out of their gates or bad service provided. But ORM being on the forefront did play well and saved those brands from the gates of hell, with their market credibility retained or less impacted.
Complaining customers are pacified
You really don’t want people taking on the entire social media and every other portal available on digital platform to express their regret towards your brand.
However, nothing works as per your wants, do they? There are going to be bad patches and there are going to be angry customers.
Mainly if you are a large enterprise dealing in small goods or FMCG items, then there are going to be complaining customers every day. Such negative sentiment on digital platforms is like a quicksand. It won’t let you sustain for long and will take you down with it.
Audience engagement swells
Well, last but never the least, audience engagement is also positively affected once you start managing your online response effectively. People like brands that connect back to them and ORM teams ensures that very well! The team is always responsible to accept praises and positive comments as well as immediately address the audience's concerns or complaints.
This personifies the brand and makes people feel that they aren’t interacting with an entity but are dealing with someone who is alive! This adds a unique spark to your brand, thereby giving you a chance to penetrate further in the market.
These were the top 4 benefits of ORM, but there are many more and a market leader like us can only help you explore them all.
So, are you ready to start with managing your online reputation? Then contact us now!
Write to us at firstname.lastname@example.org