2020 has been a series of challenges that have demanded quick adaptation, new innovation, and an expedited acceptance of technology and from every business out there »
If you are in a B2C business where your customers go online and talk about their experience with your products and services, there is a very »
The virus is here to stay, and cost-cutting on data analytics and customer engagement is not an option Netflix used the power of streaming technology in »
2020, the year of chatbots are the new world order of customer experience ‘Adaptation’ – a business philosophy that has been screaming for urgency since the new »
2020 has challenged all businesses, b2b and b2c alike. How can AI Tech and Big data help bring seamless CX in a crisis? Social distancing might »