5 Reasons Why Social Listening and Sentiment Insights are your Brand’s BFF in 2020
If you’ve been contemplating on social listening for your brand, now is never too late to start! If your brand places its highest bets on »
Emerging from a pandemic: The power of WhatsApp Business APIs and Automation
The after-effects of SARS-Cov 2 seem to twirl in a chaotic loop when it comes to the operational workforce of so many brands globally. While we »
Top 5 reasons why Data Analytics matter in the Age of Covid19
The virus is here to stay, and cost-cutting on data analytics and customer engagement is not an option Netflix used the power of streaming technology in »
Bot a thought!
2020, the year of chatbots are the new world order of customer experience ‘Adaptation’ – a business philosophy that has been screaming for urgency since the new »
Digital gamechanger: Covid19 shakes up brands to preserve immaculate CX online
2020 has challenged all businesses, b2b and b2c alike. How can AI Tech and Big data help bring seamless CX in a crisis? Social distancing might »