Digital gamechanger: Covid19 shakes up brands to preserve immaculate CX online
2020 has challenged all businesses, b2b and b2c alike. How can AI Tech and Big data help bring seamless CX in a crisis? Social distancing might »
When Online - UI+ UX = CX...
User Interface linked up with User Experience is the definition of Online Customer Experience. What is User Interface? Imagine roads without signboards, ATM’s or pitstops, »
10 Ways to Know your Customers Better
People prefer Social Media for Customer care over other channels but 95% of customer complaints on Social media don’t reach companies. Smart Insights 70% of »
Hey SME! Adventure into the World of Big Data.
You know what they say: Small businesses, BIG data… If you haven’t heard that saying yet, then you’re officially living under a pre-millennial mossy »
Essentials to #decode a CX Pitch...
The sales guys may speak to intimidate, create a need to craft a curiosity just because you are intimidated to know, but what you don’t »