Top 3 Ways You Can Map CX Journeys With Locobuzz!
The era of the pandemic has led the business communities to take a strategic turn where opportunities of survival have called for innovation, adaptation and the »
Scaling Customer Service — The Win Win model
If you are in a B2C business where your customers go online and talk about their experience with your products and services, there is a very »
Why Is It Important To Listen To Branded Communities In The Age Of COVID?
Communities are places that showcase what people have on their minds, versus what they have in their shopping carts. Allow me to illustrate with an example »
The Power of UGC in the Age of COVID
So, Tomorrowland 2020 was a virtual event. No, I don’t live under a rock, but if COVID19 hadn’t happened, I was planning to tent-up »
How Social Media has Changed Digital Advertising, Purchasing and Content Consumption in the Age of COVID
Coronavirus, the bane of all things known to business. It’s been about four months (for us in India) since the first lockdown. A lot seems »